Shipping Policy

Effective Date: January 15, 2025

At GirardFlair, we are committed to providing our customers with a reliable and efficient shipping experience. This Shipping Policy outlines the terms and conditions for all orders placed through our website.

1. Shipping Methods and Charges

We offer a range of shipping options to meet your needs. Shipping charges will vary based on your location, the shipping method selected, and the size or weight of your order. Shipping costs will be calculated at checkout before you complete your purchase.

  • Standard Shipping: Delivered within 5-7 business days (domestic). This option is available at a lower cost.
  • Expedited Shipping: Delivered within 2-3 business days (domestic).
  • Express Shipping: Delivered within 1-2 business days (domestic).
  • International Shipping: Delivery time varies depending on destination; typically between 7-21 business days. Please note that international shipping may be subject to customs duties and taxes, which are the responsibility of the customer.

Free Shipping: We occasionally offer free standard shipping promotions for eligible orders. Please check for specific terms during checkout.

2. Processing Times

  • Order Processing: Orders are typically processed and shipped within 1-3 business days from the time of purchase. Orders placed after 2 PM (CST) or on weekends and holidays will be processed on the next business day.

  • Order Confirmation: After placing your order, you will receive a confirmation email. Once your order is shipped, you will receive a tracking number to monitor its progress.

3. Shipping Restrictions

  • Domestic Shipping: We currently offer shipping to all 50 states within the United States.

  • International Shipping: We offer international shipping to select countries. International customers are responsible for any additional customs duties, taxes, and import fees that may apply.

  • P.O. Box Addresses: We cannot deliver to P.O. Box addresses. Please provide a valid physical address for delivery.

  • Shipping to APO/FPO/DPO Addresses: We do offer shipping to military addresses (APO/FPO/DPO), but delivery times may vary.

4. Delivery Times and Tracking

  • Estimated Delivery Times: Delivery times depend on the shipping method selected and your location. Please note that all delivery times are estimates and are not guaranteed.

  • Tracking Information: Once your order has been shipped, you will receive an email with tracking information. You can track your order through the provided link or on the shipping carrier’s website.

  • Delayed Shipments: While we strive to ensure timely deliveries, external factors such as weather conditions, holidays, or customs delays may affect delivery times. We are not responsible for delays caused by such factors.

5. Order Issues and Delivery Problems

  • Address Errors: Please verify your shipping address before completing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

  • Undelivered Packages: If your order is marked as delivered but you have not received it, please check with your local carrier and neighbors. In case of an issue, contact our customer service team within 7 days of the expected delivery date for assistance.

  • Damaged Goods: If you receive a damaged item, please contact our customer service team immediately. We may require photos of the damage to process a claim and offer a replacement or refund. Please refer to our Returns and Refunds Policy for further instructions.

6. Shipping Insurance

For high-value orders, we may offer shipping insurance at an additional cost to ensure that your order is protected during transit. If you choose to purchase insurance, your order will be fully covered in the event of loss or damage during shipping. Please check for the option at checkout.

7. Customs Duties and Taxes (For International Orders)

  • Customs Duties and Taxes: International customers are responsible for paying all customs duties, taxes, and import fees applicable in their country. These charges are not included in the product price or shipping costs at checkout. Please check with your local customs office for details on potential charges before placing an order.

  • Customs Delays: International shipments may be subject to delays due to customs processing. GirardFlair is not responsible for any delays or issues caused by customs procedures.

8. Shipping Address Changes

Once your order has been processed and shipped, we are unable to change the shipping address. Please ensure the shipping address is correct at the time of purchase. If you need to update your address before the order is shipped, please contact our customer service team as soon as possible. We will do our best to accommodate changes before dispatch.

9. Returns and Exchanges

For information on returning items or initiating exchanges, please refer to our Refund and Returns Policy. In general, returned items must be in new and unused condition with original packaging. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

10. Contact Information

If you have any questions regarding shipping, tracking, or delivery, please do not hesitate to contact our customer service team:

  • Phone: (205) 594-7825
  • Email: info@girardflair.com
  • Address: 86 Frost Hollow Rd, Steele, Alabama (AL), 35987